We cover 3 Days Replacement Guarantee (execpt intack box or packet) for physical products sold on BD Trend
REQUIREMENT FOR A VALID RETURN:
VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
CONDITIONS AND REASONS TO RETURN A BD Trend PRODUCT(s):
THE FOLLOWING PRODUCTS CANNOT BE RETURNED:
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
Delivery of the ordered items is subject to availability of the products at our vendor's depot/warehouse/store. BD Trend authority may cancel any order within 4 to 25 working days if the stock of the ordered item(s) is temporarily unavailable.
If the customer agrees to wait for the availability of the stock of the prodcut(s), the order may remain in open/processing/hold status for a maximum of 30 days.
In the a case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-15 working days. Received Cashback amount will be adjusted with the refund amount.
If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
Advance payment is required for the delivery of certain vendors' products. We may cancel any order if the advance payment is not made by the customer for such orders.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
N.B: Replacement of the product is subject to availability of the same on BD Trend.